Four Phone System Features All Businesses Need

The Internet has certainly changed the way people do business. Email, websites and social media definitely have their advantages and are great assets to a business, but they can’t replace one of the most basic forms of communication: The phone.

There’s nothing quite like the personal touch that phones deliver. They allow business owners and consumers to communicate directly with one another. Customers can ask questions, place orders, find out specific details and business owners can offer all of the information that their customers need. Phones enhance customer service, increase a business’ reputation and can ultimately boost business. But, for most businesses – even small brick-and-mortar business – a standard phone won’t cut it. In order to meet demands and ensure get the most out of the benefits that the phone offers, a business phone system is an absolute must.

These phone systems are specifically designed to cater to the needs of business owners and their customers. There are several different features that these phone systems can offer, and here’s a look at four of the features that are an absolute must for all businesses. If you need to have any of these features on your phone system, call Long Island phone installers.

Find Me, Follow Me Call Forwarding

When you receive a business email, you can access it from your office computer, your home computer, your tablet, your cell phone or any other device that has access to the Internet, no matter where you are. With the Find Me, Follow Me features, you can do the same thing with your phone calls.

When you have this feature installed on your long island business phone systems, you can set it so that any phone calls you receive ring all of your devices at the same time, or you can have the ring your devices in a sequence; your office line first, and if you don’t answer that, your cell phone, and if that isn’t answered, the call can be forwarded to voicemail, for example.

Voicemail Transcription

If you receive a lot of phone calls and a lot of voicemails, you know you can spend a lot of time listening to them all. Plus, it can be difficult to decipher what the message says, especially if you are in a noisy area. With voicemail transcription, you can save time and find out exactly what your messages say.

As the name implies, voicemail transcription provides you with a transcription of your voicemail in text. Speech recognition technology is used to transcribe the audio messages into messages that are sent to your email.

Call Blasting

Call blasting is a feature that allows you to make contact with several different people at one time. With this features, a pre-recorded message is sent out to numerous people at the same time. All you have to do is create the message and select the phone numbers that you want the message to be sent out to. This feature can save you a tremendous amount of time, especially if you have sales-driven business.

Call Screening

If you’re a business owner and have long island business phone service, you know how disturbing phone calls can be when they are received at inopportune times, such as during a conference or a meeting with associates. With call screening, you will have the ability to select which calls you take and which calls you block. This feature lets you know all of the pertinent information pertaining to a phone call, including the phone number and the caller’s name. With this information, you can determine whether you want to answer the call or block it, which will really help to cut down on distractions, especially when you receive calls that are not of high importance when you’re in the middle of something that is really important.

With these four features, all business owners will be able to get the most out of their business phone system, enhance communication and customer service, and ultimately increase the success of their business. If you need a Long island phone system installation, give us a call.